Returns + Cancellations
FLOWER SHOP ORDERS
Cancellations: To request an order cancellation, please email us at hello@kraftandcompany.com. Cancellation and refund of retail/holiday floral arrangements is allowed up to 72 hours before the scheduled delivery or pickup. No refund will be issued beyond this time.
Returns: Kraft & Company does not accept returns of floral arrangements or plants. If there is a question as to the quality of the arrangement, the sender must contact hello@kraftandcompany.com within 24 hours, and photos may be requested so our team can assess the customer's concerns. A replacement will be offered if it is determined that the arrangement did not meet our standards of quality and freshness, however Kraft & Company is not responsible for the condition of the floral arrangement beyond the time of delivery, and will not offer refund or replacement for quality issues arising from the recipient's care. Care instructions will be provided so recipients can keep their flowers fresh as long as possible.
A LA CARTE EVENT FLORALS
Cancellations: Preparation and sourcing for events begins several weeks before the delivery date. For this reason, cancellation for a full refund must be made no less than 21 days from the event date. Cancellation requests made less than 21 days before the event date will be offered either a partial refund equal to 50% of the order total, or a full refund in the form of store credit to be used at a later date. No refund will be given for events cancelled less than 7 days before the delivery date. To request an order cancellation, please email us at hello@kraftandcompany.com.
Returns: Kraft & Company does not accept returns of event florals, vases, or candles. Kraft & Company is not responsible for the condition of the floral arrangements beyond the time of delivery, and will not offer refund or replacement for quality issues arising from the recipient's care or other causes outside of our control such as mishandling, weather, or negligence. Keep in mind, event florals are carefully managed to ensure they are at their peak at the time of the event. For this reason, they will not last as long as a retail floral arrangement would be expected to last. Care instructions will be provided so they can be enjoyed as long as possible after the event!
WORKSHOPS
Cancellations: Workshop registration is nonrefundable, but you are welcome to transfer your registration fee to a friend! Please email us at hello@kraftandcompany.com to let us know who will be attending in your place.